Welcome to the Hitail Support Center

• If my pet gets lost, how do the tags work?
• How do I scan a tag's QR code?
• How does the passive GPS and location sharing work?
• When someone scans my pet's QR code, how am I notified?
• How are Hitail QR tags different than Microchips?
• Are there any monthly fees?
• Are Hitail tags waterproof?

See all articles in QR Tag Information →

• How do you ship tag orders?
• How long will my order take to arrive?

• Can a single pet have more than one active tag?
• How do I activate my new tag?
• How do I add a new or additional tag to an existing pet?
• How do I add a pet to my account?
• How do I delete an active tag?
• How do I install a Hitail tag onto my pet's collar?
• I accidentally deleted a tag, how can I add it again?

See all articles in Setup & Activation →

• How can I return a tag?
• My tag is damaged, what should I do?
• What if my tag's QR code won't scan?
• What is the warranty on Hitail tags?

• How are Hitail tags better than traditional metal tags?
• How do Hitail tags compare to other silicone or QR tags?

• How do I contact Hitail?

• How do I delete my account permanently?

• Pet profile page not found