QR Tag Information

  • If my pet gets lost, how do the tags work?

    In the U.S. over 10,000,000 dogs and cats are lost every year. In fact one in three pets will become lost at some point during their life. With Hitail tags, you can eliminate the worry of a lost pet and ensure your pet is reunited quickly and safely with you. Here's how: Quick Steps: Your pet ...

  • How do I scan a tag's QR code?

    Simple! Using virtually any smartphone, simply open the camera on your phone and place the QR code on the back of the tag in the field of view of your camera. Your camera will recognize the QR code and give you the option to visit the pet profile URL assigned to that code. Make sure the QR code i...

  • How does the passive GPS and location sharing work?

    Hitail QR tags allow for passive GPS tracking which means the GPS location of your pet will only be shared with you when someone uses their smartphone to scan your pet's QR tag and chooses to share their location with you. In that case, their GPS location will be SMS text and emailed to you. Thes...

  • When someone scans my pet's QR code, how am I notified?

    When the QR code on your pet's Hitail tag is scanned, you will immediately receive an email and SMS text notification informing you of the scan. If the individual scanning your tag allows, we will also share their GPS location with you via SMS and email. Your pet's location will be included in bo...

  • How are Hitail QR tags different than Microchips?

    The Humane Society of the United States recommends Microchips as a good backup option for pet identification, but they should never be the main method of identification. About the size of a grain of rice, Microchips are tiny transponders implanted into your pet's skin by a veterinarian or animal ...

  • Are there any monthly fees?

    Absolutely not! Simply purchase the tag itself and there will never be any recurring monthly or annual fees of any kind. For just the low one-time cost of the tag, you will have lifetime free access to manage your pet and QR tag online. No hidden fees whatsoever.

  • Are Hitail tags waterproof?

    100%! Hitail tags are made of the industry's most durable silicone material. These tags are 100% waterproof and resist sun fading, wear and tear, and general damage. In fact, they'll last longer than the average metal tag! If for any reason the QR code on your Hitail tag fails to scan, it's backe...

  • Do Hitail tags require batteries?

    Absolutely not! Hitail QR tags do notrequire batteries or power of any kind. Never again worry about dead batteries or charging that comes with more expensive GPS collars. Hitail QR tags are a non-powered product that never requires charging or batteries of any kind.

  • Can I add my pet's name to the tag?

    No, we are unable to add your pet's name or any custom information on the tag itself. Instead, all of this information is added to your pet's online profile, which is accessible by scanning the QR code on the back of the tag. Why can't I add my pet's name directly on the tag? Adding your pet's n...

  • Can I add my phone number to the tag?

    Can I add my phone number to the tag? No, not directly on the tag. Instead, you can share your phone number after a finder scans the tag's QR code or visits the website address printed on the tag (no scan required). The advantage is not only protecting your phone number but by requiring a scan wi...

  • Does my pet need both a Hitail QR tag and a Microchip?

    Does my pet need both a Hitail QR tag and a Microchip? Yes. We believe in being overly prepared in case your pet is lost. As such, we recommend always having multiple ways for a stranger or shelter to identify your lost pet. Having both a Hitail QR tag and a Microchip provides redundant protectio...

  • Why not just have a Microchip and not a Hitail tag?

    Why not just have a Microchip and not a Hitail tag? Microchips are a great BACKUP method for identifying a lost pet. They should never be the primary method of identification. Only specialized veterinarians and shelters who have a specialized scanner can scan your pet's implanted microchip. Your ...

  • Does my pet still need his old tag with his name & phone?

    No. Your new Hitail QR tag will contain all the information needed to safely reunite your lost pet with you. That being said, many pet owners prefer multiple identification options for an added layer of insurance and comfort. While most pet owners simply use a Hitail tag and possibly an implanted...

  • Can I track the location of my pet in real-time?

    No, not in real-time. Hitail QR tags allow for passive GPS tracking which means the GPS location of your pet will only be shared with you, when someone uses their smartphone to scan your pet's QR tag and chooses to share their location with you. In that case, their GPS location will be SMS text a...