Can I add my pet's name to the tag?

No, we are unable to add your pet's name or any custom information on the tag itself. Instead, all of this information is added to your pet's online profile, which is accessible by scanning the QR code on the back of the tag.

Why can't I add my pet's name directly on the tag?
Adding your pet's name onto the tag itself can create a potential safety issue where a stranger can learn the name of your pet with only a quick glance. Knowing the pet of a pet can assist in making pet theft an easier process. Just as we don't want our children wearing name tags in public, we feel the same about pet name tags. Instead with Hitail, you can put your protect your pet's information and make it only available in the event your pet is lost, using our advanced privacy-lock tools.

But don't I need my phone number on the tag?
No, not directly on the tag. Instead, you can share your phone number after a finder scans the tag's QR code or visits the website address printed on the tag (no scan required). The advantage is not only protecting your phone number but by requiring a scan with the finder's mobile phone, we are also able to then share your pet's location using the phone's GPS location (with permission).

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