Returns, Warranty, & Troubleshooting
-
For tags purchased directly from Hitail.co, you may return for any reason within the first 30 days by contacting us and requesting a return. We will issue a full refund within 5-7 business days. You must contact us first and get your return approved before you ship it back to us. Any tags that ar...
-
My tag is damaged, what should I do?
If your Hitail tag is damaged, it may be covered by our Limited Lifetime Warranty. Manufacturing defects. Metal ring damage due to normal wear and tear. Silicone tag damage due to normal wear and tear. Safe-scan guarantee: If your QR code won't scan due to normal wear and tear, we'll replace it.... -
What if my tag's QR code won't scan?
What if I am unable to scan the QR code? If you are unable to successfully scan the QR code on the back of your tag, try these easy tips: Verify that the smartphone you are using automatically recognizes QR codes using the phone's default camera. Try a different smartphone that is compatible wit... -
What is the warranty on Hitail tags?
Our Limited Lifetime Warranty covers the following: Manufacturing defects. Metal ring damage due to normal wear and tear. Silicone tag damage due to normal wear and tear. Safe-scan guarantee: If your QR code won't scan due to normal wear and tear, we'll replace it. What is not covered: Tag or r...