If your Hitail tag is damaged, it may be covered by our Limited Lifetime Warranty.
- Manufacturing defects.
- Metal ring damage due to normal wear and tear.
- Silicone tag damage due to normal wear and tear.
- Safe-scan guarantee: If your QR code won't scan due to normal wear and tear, we'll replace it.
What is not covered:
- Tag or ring damage due to abnormal pet abuse such as chewing, biting, tearing or pulling.
- Lost tags.
- Sun fading or discolorations.
- Any damage or alteration deemed to be due to abnormal abuse and not common wear and tear.
If you would like to make a warranty claim, please contact us.
If your damaged tag is not covered under warranty, you may purchase and activate a new tag for your existing pet as described here.