Setup & Activation
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Can a single pet have more than one active tag?
Yes, absolutely! We recommend having multiple tags so you can switch up their style depending on the season or occasion! It's a breeze to add additional tags to an existing pet in just seconds. If you have already added your pet to your Hitail account follow the steps below. If you haven't yet a... -
Activate your tag before installing it on your pet's collar. A nonactivated tag will not function in the event that your pet is lost. Quick Steps: Use your smartphone to scan the tag's QR code to activate it. Login or create a free Hitail account. Complete the pet and owner information. Once act...
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How do I add a new or additional tag to an existing pet?
Your pet can have an unlimited number of active tags! We recommend having multiple tags so you can switch up their style depending on the season or occasion! It's a breeze to add additional tags to an existing pet in just seconds. If you have already added your pet to your Hitail account follow ... -
How do I add a pet to my account?
Quick Steps: Click here to add a new pet (https://hitail.co/pages/create-pet) Add your pet's information in both steps 1 & 2 and click Continue to save. Detailed Steps: You can add a new pet in two ways: Method #1 Scan the QR code on the back of your tag to start the tag activation process... -
How do I delete an active tag?
Quick Steps: Visit the Manage Your Pets website (Login if needed). Click the pet you want to delete a tag from. Click their "Active Tags" link to expand the section and see their active tags. Click the "Delete" button next to the tag ID you wish to delete. Detailed Steps: Visit www.hitail.co ... -
How do I install a Hitail tag onto my pet's collar?
Activate your tag before installing it on your pet's collar. A nonactivated tag will not function in the event that your pet is lost. Quick Steps: On your Hitail tag spread apart the metal ring and insert the ring on your pet's collar into the opening. Rotate the metal tag ring until the ring o... -
I accidentally deleted a tag, how can I add it again?
If you accidentally deleted an active tag from your pet's account, you will need to reactivate the tag again. You can't simply undo the deletion, so it will require you to reactivate the tag. Here's how: Here's how to reactivate your deleted tag: Quick Steps: Using your smartphone, scan the QR... -
I bought a new Hitail QR tag, how do I use it?
Activate your tag before installing it on your pet's collar. A nonactivated tag will not function in the event that your pet is lost. Quick Steps: Use your smartphone to scan the tag's QR code to activate it. Login or create a free Hitail account. Complete the pet and owner information. Once ac...